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Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn...


How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...


Frequently topics on Community Hub

Hello Everyone I'm new my question is are there alot of active posts to comment on?

My name is Ryan and I'm joining this to gain some points and move up the levels ...

8
1

Activity Feed

Is there a way to curate the activity feed? For example, can I set my activity feed so that I don't see posts sharing referral codes and/or asking for...

6

My e sim transfer is stuck on “Turn on this line- Activating” on iphone 17

My e sim transfer is stuck on “Turn on this line- Activating” on iphone 17

6

Add an eSim to my new iPhone but it is not activated

Added a new eSim for my existing plan to a new iphone. The eSim status remain "Activating..." for more than 30 minutes. What should I do now?

3

why my activation new esim not working?

I went through fizz website and did everything and still my esim is not activated. What must I do now

1

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