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Most frequently asked questions

I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...


How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...


How do I return my Wi-Fi modem?

In what context is a modem return required? Cancellation If you decide to end your subscription, you must return the modem that was loaned to you free...


How do I unsubscribe from Fizz Home Internet?

Good to know : Going on vacation, moving or simply taking a break? The option to put your Home Internet plan on pause with just a few clicks. To learn...


How do I unsubscribe from Fizz Mobile?

If you wish to unsubscribe from Fizz Home Internet, go here : How do I unsubscribe from Fizz Home Internet? Before we say our farewells, let's check a...


Frequently topics on Community Hub

Quick question about Fizz TV points and cancellation

Hi everyone,I am currently at Level 4 and thinking about adding the Fizz TV service to my account.Assuming that subscribing to TV helps boost my My Re...

5

Cancel

Hi Fizz Support, I activated my new plan today, but I have decided to cancel my service immediately. Because I am on day one of my activation and have...

10

cancel and refund

I my plan expired on the 11 of august and i wanted to cancel so today(8 of august) i went to the fizz website to cancel it, but i have received a noti...

1

I want to cancel my eSIM order

I want to cancel my order that placed yesterday on fizz website

1

how can I cancel a trip add-on? I have been charged twice and one has not been approved with bank

how can I cancel a trip add-on? I have been charged twice and one has not been approved with my bank. Thanks

1

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