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Purchasing a phone

Purchasing a phone

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Most frequently asked questions

Issue with the screen (touch or display)

If it’s a physical break If your phone suffered from physical damage, this unfortunately won’t be covered by the manufacturer warranty. You could...


The phone overheats

Restart your phone Reboot (power cycle) your phone by holding down the phone’s power button for 10 seconds. If it’s a timely issue with the operating...


Phone doesn’t reboot

Try turning the phone on while it’s charging Plug your phone to a functioning charger, and try to power it on. Sometimes the mere fact of being...


Your phone does not recognize the SIM card

Is your SIM card damaged? Look to see whether the SIM card is scratched or cracked. Check whether it works when you pop it in another phone. If the...


Issues with the battery or charge of your phone

Issue with the charger Test with another cable to make sure. You can also test the charge by removing the charging block You can also test the charge...


Frequently topics on Community Hub

Blank login

Hi! after login i have a blank page and i did everything 3 different browsers (on each device) 2 Android and 1 Windows device Incognito tab No VPN Cle...

1

BLANK PAGE AFTER LOGIN

Hi! after login i have a blank page and i did everything 3 different browsers (on each device) 2 Android and 1 Windows device Incognito tab No VPN Cl...

3
1

HELP! Blank screen after login!

After I login, I get a blank screen on the account page:https://zone.fizz.ca/dce/customer-ui-prod/login I also can't get chat support: there's NO gree...

6

buggy modem software?

Hi, I experience such issues with my modem (CODA). 1. The web interface constantly stops working (page 192.168.0.1 is not loaded). 2. Sometimes wi-fi ...

5
17

Anyone else have issues with android?

I'm constantly having issues with my Samsung S8+ and Fizz's network feautres (connectivity, LTE, SMS, MMS). My wife and I both have Fizz. She uses an ...

2
6

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