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Most frequently asked questions

How do I transfer my current phone number to Fizz?

Are you more the visual type? Our pretty video summarizes the content of this FAQ. Grab your coffee, sit back and watch here: Before you start. The...


I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...


How do I identify my account number to transfer my number to Fizz?

If you are following the process of transferring your current phone number to Fizz, the table below outlines the account number formats used by...


Which speed should I choose?

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their...


How do I make sure my mobile service is working properly?

IMPORTANT: If you transferred your number, wait until you receive the confirmation text before proceeding to make sure results are conclusive. Make...


Frequently topics on Community Hub

No more wallet prices for International Roaming

Fizz has stopped communicating pay-as-you-go (wallet) prices for International Roaming. You used to get email and/or SMS with per minute / text / data...

2

how much time to transfer a number to fizz?

I submitted 2 hours ago, and showing nothing on progress, even the first step "Transfer request received" is not set yet. Thank you!

1

incorrect password

Hello there, I just installed my modem and completed the first 4 steps, but at step 5 I was stuck since I put in the default key printed on the modem...

1

problem in switching to VoLTE

Hello, I am currently making a switch to VoLTE. I am currently in step 2 of the protocol, where I have to wait for my current SIM card to be deactivat...

8

Your payment was declined

I chose the WIFI plan and went through all the step until the final payment page, then I got this error"Your payment was declined " ...

3

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