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First steps with my Home Internet

First steps with my Home Internet

Search in the First steps with my Home Internet section

Most frequently asked questions

My Wi-Fi network is not available in certain areas of my home. How do I fix it?

Issues with your Internet? Select Network scan in the tools section of the Fizz Wi-Fi app to diagnose and fix issues with your Wi-Fi network. Reminder...


How do I configure my device on the Wi-Fi network?

Make sure that the Wi-Fi feature on your device is activated Your device may have a software and / or physical Wi-Fi switch. The location of the...


What are the items in my Fizz Home Internet order summary?

When you subscribe to Fizz Home Internet, you will see three items in your order summary: Your home internet plan: This amount is paid when you...


Why is the speed I selected not available at my address?

Due to variations in local broadband infrastructure, not all speeds are available at every residential address. If the speed you selected is not...


What can I do if Fizz Home Internet is not available at my service address?

Fizz Home Internet is not yet available everywhere. It is currently offered at many residential addresses in Quebec and in the Clarence-Rockland (ON)...


Frequently topics on Community Hub

Watching the world cup without affecting my current internet plan?

Essentially I want to watch the world cup with the cheapest plan possible (ideally in French) and then smoothly unsubscribe when it's done It's not t...

1

SMS still not working ?

Been almost more than 2 weeks and still no sucess in send or receive SMS messages. I know I posted before, but I would not do this if everythhing was ...

11

My Internet periodically cuts out (once every 2 weeks), seemingly randomly.

My internet connection will sometimes go down during work TEAMs meetings and will only be resolved when I unplug the modem and follow the steps on thi...

2

Cannot add TV plan

Hello, I recently got the basic Internet plan (30Mb/s). I now want to add a TV Plan. I click TV Plans, select the Basic TV plan (7$ per month), click...

2

buggy modem software?

Hi, I experience such issues with my modem (CODA). 1. The web interface constantly stops working (page 192.168.0.1 is not loaded). 2. Sometimes wi-fi ...

5
17

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