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Most frequently asked questions

Why do I need a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for...


How do I personalize my PIN?

Your 4-digit PIN (Personal Identification Number) protects you from unauthorized access to your SIM card. However, your SIM card PIN code is not...


Install and activate an eSIM

A SIM is what identifies you and connects your phone (whether you buy one on fizz.ca or bring your own) to the Fizz mobile network. An eSIM is...


Frequently topics on Community Hub

Watching the world cup without affecting my current internet plan?

Essentially I want to watch the world cup with the cheapest plan possible (ideally in French) and then smoothly unsubscribe when it's done It's not t...

1

Cannot add TV plan

Hello, I recently got the basic Internet plan (30Mb/s). I now want to add a TV Plan. I click TV Plans, select the Basic TV plan (7$ per month), click...

2

How to view ONLY selected categories from Discussions

Here are steps that you can filter out only Categories that you're interestedStep1 - Choose Categories that you're intested and Follow them Goto ...

3
1

Your payment was declined

I chose the WIFI plan and went through all the step until the final payment page, then I got this error"Your payment was declined " ...

3

How to finish activating the plan when the first pave regarding "your Montly Plan" is blocking the p

The process of activating my SIM card has crashed. When I return to my account to continue my activation, the system redirects me to the first page, w...

8
21

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