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Most frequently asked questions

Which speed should I choose?

The ideal speed for your Fizz Home Internet service will depend on the number of devices connected to your network, and the amount of data their...


What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be...


The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


How can I recover my Wi-Fi password?

With the Fizz Wi-Fi app and another device If you used the Fizz Wi-Fi app with another device, you’ll be able to share your password from that device...


What is included in my Fizz Home Internet plan?

In addition to a fast, easy and affordable Home Internet, every plan includes: Fizz Wi-Fi modem rental The Fizz Wi-Fi app, which includes: Scheduled...


Frequently topics on Community Hub

Internet down

Internet down - NDG H3W2H3TV/FIREBOX/ROUTER ALL REBOOTED STILL NO SERVICE.

1

My home internet is not working

Hello, my home internet just dusconnected and is not working.Please adviseThanksMary

2

I can't manage my internet plan.

I'll be moving in a couple of days, and at my new place Fizz internet in unavailable, so I want to cancel it (while keeping my mobile plan with Fizz a...

2

Connected to the internet with NO internet connection

So yesterday the router just abruptly cut the Wifi and it was flashing green and white the whole time, i tried everything. Unplugging the cables, wait...

2

PC lost internet connection at 3 am yesterday, without any changes...

I lost connection to the Internet on my main PC (hardwired, properly configured network) and i confirmed on my phone that the network does not have in...

2

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