Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
English
English
French
        • All phone plans
        • Bring your own phone plans
        • SIM Points of sale
        • Activate my SIM
        • Network & Coverage
        • Roaming & Travel add-ons
        • Why choose Fizz
      Top pick
      XX GB for $XX/month
      View all offers
        • All phones
        • Samsung
        • Google
        • Refurbished phones
        • Phone plan deals
        • Financing with Affirm
      Limited time
      Up to 75% off your phone plan for 24 months
      Shop these phones
  • Switch to Fizz.

    Unlock your first reward when you activate your mobile or home internet plan. Enjoy even greater savings as your rewards improve throughout your Fizz journey.

      • Home Internet plans
      • Home Internet equipment
      • Move or pause your service
      • Optimize your Wi-Fi
    Must-have
    30 Mbps for $40/month
    Get this deal
  • Best value
    5 custom channels for
    $19/month
    Get started
      • TV & Internet bundles
      • TV plans
      • What's on TV
      • Fizz TV app
      • Compatible devices
    The 50GB plan is offered at $34/month.
  • Cheers to rewards!
    $XX for you, $XX for them.
      • Loyalty rewards
      • Unlimited referral credits
      • Data rollover
      • Data gifting
      • Our story
      • Member reviews
    The 50GB plan is offered at $34/month.
  • We have the answers to your questions.

    Our FAQs are a goldmine and even include steps explaining how to solve the most common problems. Shall we begin?

      • Chat
      • FAQ
      • Forum
      • Status of our services
      • Mobile
      • Phones
      • Internet
      • TV
      • eSIM trial
    In a pickle?
    Our support team is available 7 days a week.
    Get help
QC | EN
  • EN
  • FR
Mobile
Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Phone plan deals Preloved phones Financing with Affirm Samsung Google
Internet
Internet plans Moving Wi-Fi Technologies How it works?
TV
TV+Internet plans Add to your plan TV content
Why Fizz
About us Switch to Fizz Reviews Rollover Flexible plans My Rewards Invite friends Gifting Newcomers
Help
Support FAQ Forum Status of our services
Offers
Current offers

Breadcrumb

  1. Solutions
  2. Home

Manage my plan

Manage my plan

Search in the Manage my plan section
Card
Mobile
Home Internet

Most frequently asked questions

How do I manage my Fizz account?

When you login to your account, you will see a summary of your status to date. The top navigation on this screen enables you to view and manage...


I’m moving. How do I change my address for my Home Internet service?

Moving your Home Internet plan is done directly from your account. Submit your request under My plans > Manage plan > Moving my service. Word of the...


How do I fix a payment issue?

With Fizz, you pay for your plan each month via automatic pre-authorized payments planned 72 hours before the start of your billing cycle. Example...


Which payment methods can I use?

To pay for your plan To pay for your monthly Fizz plans, please use: A Visa or Mastercard credit card A Visa Debit or Mastercard debit card An...


How do payment cycles work?

Start date Please note that a payment cycle does not necessarily follow calendar months. For example, if you subscribe on June 6th, your payment cycle...


Frequently topics on Community Hub

I can't manage my internet plan.

I'll be moving in a couple of days, and at my new place Fizz internet in unavailable, so I want to cancel it (while keeping my mobile plan with Fizz a...

2

Modem managed by other account(?)

Trying to set up my new modem, plan is active, but modem is saying managed by another account. No access to chat/ support.

1

Sim Manager message and not receive/send SMS messages???

Hello again. I must say FIZZ is a great option for money can buy. Data connectivity is great even in 4G (+) . Also voice call is absolutely good. So,...

3

Managing an end user and applying perks

I have had a Fizz monthly plan for many years. I manage the plan and my wife is the end user. We have separate Fizz accounts, but only 1 plan, and 1 s...

11

Internet Traffic Management Policy

Hello!I have some questions regarding the Internet Traffic Management Policy outlined here: https://fizz.ca/en/faq/internet-traffic-management-policy ...

15

Show more discussions
Mobile
  • Mobile plans
  • Activate my SIM
  • Prepaid plans
  • Bring your own phone
  • Network Coverage
  • Travel
  • Points of sale
  • Canada+US plans
Phones
  • Buy a cell phone
  • Preloved phones
  • Financing with Affirm
  • Samsung
  • Google
Internet
  • Internet plans
  • Moving
TV
  • TV+Internet plans
  • TV plans
  • TV content
Help
  • Support
  • FAQ
  • Forum
  • Status of our services
Offers
  • Current offers
Fizz Canada
  • Alberta
  • British Columbia
  • Manitoba
  • Ontario
  • Quebec
Follow us
  • Facebook
  • Instagram
  • TikTok
  • Youtube
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
fizz-white
© Fizz 2026
  • EN
  • FR

OpenID Connect login