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Manage my Home Internet

Manage my Home Internet

Search in the Manage my Home Internet section

Most frequently asked questions

How do I update my payment method or credit card information?

Adding a credit card or updating your payment method is easily done via your account. If your credit card is about to expire, you’ll receive a...


Is it possible to transfer my plan to another account?

The short answer, unfortunately, is no. At the moment, it is not possible to transfer a Fizz plan (or a phone number) from one Fizz account to another...


What are the Fizz apps?

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for...


How can I use my own Wi-Fi router with Fizz?

You can use your own router with Fizz. However, the modem must be the one provided by Fizz, as it is required to ensure compatibility and proper...


How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...


Frequently topics on Community Hub

Hello

I have tried every cellular provider out there but always keep coming back to fizz. I got the $5 base plan over an year ago as a backup sim, I have tr...

10

I can't manage my internet plan.

I'll be moving in a couple of days, and at my new place Fizz internet in unavailable, so I want to cancel it (while keeping my mobile plan with Fizz a...

2

No Internet After Moving – Technician Couldn’t Find the Vidéotron Box

Hi, I need some help with my home Internet after moving from apartment 1108 to 1104. I already submitted the move/address change through Fizz, and my...

2

Link internet accont?

Is there a way to link an internet account to a mobile plan? i know i can link my mobile plan to an internet account... I want to be able to manage my...

1
20

Why can't I manage a plan from the overview page?

After re-activating a plan, I only see "Gift" on the Overview page. All my other plans show "Manage"

4
8

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