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Manage my plan

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Most frequently asked questions

Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


How can I use my own Wi-Fi router with Fizz?

You can use your own router with Fizz. However, the modem must be the one provided by Fizz, as it is required to ensure compatibility and proper...


How do I manage an appointment for a technician to visit my service address?

In what context might you receive a visit from a technician? Initial installation Self-installation with modem delivery by the technician requiring...


I would like to add or relocate an outlet. How do I do this?

Sometimes your cable outlet isn’t placed exactly where you want it. Or maybe your outlet is no longer functioning. Not to worry, you simply need to...


How do I configure my device on the Wi-Fi network?

Make sure that the Wi-Fi feature on your device is activated Your device may have a software and / or physical Wi-Fi switch. The location of the...


Frequently topics on Community Hub

I can't manage my internet plan.

I'll be moving in a couple of days, and at my new place Fizz internet in unavailable, so I want to cancel it (while keeping my mobile plan with Fizz a...

2

The "Adjust plan" link has dissappeared from the Manage Plan page.

Hi,I have 2 lines/plans and one of them (the oldest one), when I go to its Manage Plan page the "Adjust plan" link is not there. It's not related to t...

1

can I get a new SIM?

lost phone. need to replace SIM. I log into account and try to do My plans > Manage > Change SIM card but I get a grey page with nothing on it. ...

8
15

Issues logging in and changing password?

I cannot log into my account and cannot manage my account. It constantly tells me my username is incorrect until it eventually locked me out. I clicke...

2
18

Service agreement - why can't see or download?

Went tohttps://zone.fizz.ca/dce/customer-ui-prod/#/account/plan/view-contract?productId=xxxxxfrom Manage page, see 2 pdf links but nothing happen when...

7
11

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