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Most frequently asked questions

How do I use pay as you go?

Good to know: Offers, services and prices are subject to change without notice and may differ by province. In the case of the Fizz Wallet, it is only...


How do I change my account settings?

You can customize many different settings in your Fizz account, including: Personal information Contact details Payment information Communication...


I’m at risk of depleting my monthly plan. What can I do?

Reading your Usage Meter When you log into your account, the first thing you will see is a Usage Meter, which tells you how quickly you are using up...


How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that...


How do I view my usage?

Login to your account any time to see how much data, minutes and text messages you have used during the current payment cycle for any plans that are...


Frequently topics on Community Hub

How to change my plan to the latest offer

I have three plans at the moment: $24 for 4GB; $28 for 20GB; and $27 for 10GB. There is currently an offer of 20GB for $22.50 or 10GB for $20.25. I ...

11

Sim Manager message and not receive/send SMS messages???

Hello again. I must say FIZZ is a great option for money can buy. Data connectivity is great even in 4G (+) . Also voice call is absolutely good. So,...

3

Is there any Fizz home internet service, tailored for streamers?

The fastest plan with the fastest upload speed I can find on Fizz page, is the: 400Mbps down / 50Mbps up. But even this one is traffic managed accordi...

11

Off to a good start(!)

Hello,after 6 months trying to convince my husband to ditch Telus and move to Fizz, finally managed to get him to order a SIM card.Now, when he is try...

5

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