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Mobile

Mobile

Search in the Mobile section
First steps with my mobile plan

Useful tips to start off on the right foot.

First steps with my mobile plan

Useful tips to start off on the right foot.

Learn more

Manage my mobile plan

A bit of guidance to easily manage your plan, your...

Manage my mobile plan

A bit of guidance to easily manage your plan, your...

Learn more

Emergency

Be prepared and ready for any situation.

Emergency

Be prepared and ready for any situation.

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Most frequently asked questions

Is it possible to transfer my plan to another account?

The short answer, unfortunately, is no. At the moment, it is not possible to transfer a Fizz plan (or a phone number) from one Fizz account to another...


What are the Fizz apps?

To manage your Fizz account. In fact, our website has been designed to allow you to manage your account online, even from your phone. So no need for...


Wireless and Internet Code

Wireless and Internet Code is a mandatory code of conduct created by the Canadian Radio-television and Telecommunications Commission (CRTC) to make it...


How does financing with Affirm work?

The payment solution offered by Affirm on fizz.ca varies based on the value of the purchase you’re considering: Pay in 4 for small purchases: The...


What’s RCS messaging for Android phones?

Please note that the RCS messaging between iOS and Android users is not available at Fizz for the moment. What’s RCS? RCS stands for Rich...


Frequently topics on Community Hub

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

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1

Moving upgrades between multiple plans

I have 3 mobile plans for my family under my account. I recently wanted to move some upgrades between plans to better balance them, so I first remove...

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Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

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Error with the transaction History _shortcode.undefined ?

Hi, i'm trying to print out My mobile transaction History but I can't see the last 4 month. It give me a page with this: _shortcode.undefined ( my num...

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9

Bonuses Policy (Important)

Another detailed find regarding their bonuses policy:   1- Can be applied to mobile or internet 2- Valid for 24 months 3- Cannot be exchanged 4- Fizz ...

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