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Most frequently asked questions

How do I get a new phone number?

Getting a new number for your mobile plan is easily done via your Fizz account. Your plan must be active of course, and you’ll have a one-time fee to...


Activation: How do I choose the last 4 digits of my phone number?

To choose the last 4 digits of your phone number (if they’re available): During the activation process, you’ll be presented with three option Select...


Activation: How do I choose a random phone number?

Skip to the next section to learn how to choose the last 4 digits of your number. To change your phone number to a random new number: During the...


How do I choose my phone number?

Choosing your phone number is the third step in getting your mobile plan up and running. Once you have your Fizz SIM card, enter fizz.ca/activate...


I’ve waited more than two hours and still can’t use my plan. What’s wrong?

If you are waiting to use your plan because you transferred your number to Fizz, there may be delays if we experience errors with transferring your...


Frequently topics on Community Hub

why did they give me a number that is long distance to local callers ?!?!

in my own home town people have to dial 1 and pay long distance charges to phone me from a land line or any line that charges for long distance calls

1

Blocking Number

Is there a way to block my number on outgoing calls? I found this older thread (https://forum.fizz.ca/en/discussion/2272541/blocking-number-for-outgoi...

5

I want to get a new phone but keep my current number

I would like to buy a new phone with a plan but keep my current phone number

4

any ways to gift data to this number?

This is my situation. I have a sister came to Canada for studying abroad. Instead of opening a new account, we opened a new plan under my existing ac...

15

How to transfer my existing phone number and my sim card to fizz

How to transfer my existing phone number and my sim card to fizz

5

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