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Most frequently asked questions

What is an unlocked phone?

An unlocked phone is one that is not linked to any specific cellular network. For example, when you buy your phone from a mobile provider, you will...


How do I choose my phone number?

Choosing your phone number is the third step in getting your mobile plan up and running. Once you have your Fizz SIM card, enter fizz.ca/activate...


How do I find out if my phone is on the National Stolen Device Blacklist?

The Canadian Wireless Telecommunications Association (CWTA) has created a public site that allows you to search for your phone’s IMEI to find out if...


What do I do if my phone or SIM card is stolen?

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do...


How does the Phone discount on a plan work?

Selected phones at Fizz.ca are identified with a purple stamp showing a percentage discount on your plan. By purchasing one of these phones, this...


Frequently topics on Community Hub

BLANK PAGE AFTER LOGIN

Hi! after login i have a blank page and i did everything 3 different browsers (on each device) 2 Android and 1 Windows device Incognito tab No VPN Cl...

3
1

HELP! Blank screen after login!

After I login, I get a blank screen on the account page:https://zone.fizz.ca/dce/customer-ui-prod/login I also can't get chat support: there's NO gree...

6

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

9
1

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Trying to purchase phone but constanly getting the error "Stay Tuned"

Its been over 1 month since I've been trying to purchase a phone through the Fizz website, I also chatted with a support agent roughly 2 weeks ago an...

2

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