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Most frequently asked questions

The ABCs of Fizz mobile services.

Good-to-know info about Fizz mobile services. Because no one can know everything about something, we tried to group interesting details about our...


The unique philosophy of Fizz.

At Fizz, we do things differently. Not only do we offer our members innovative game changing advantages (just think data rollover), but our modus...


Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


How do I reactivate my Fizz mobile or Internet plan?

What a joy to get you back. Reactivating your package is done online, directly from your account. Ready? Please note that a plan cancelled during the...


How do I make an international call when I am in my coverage area?

To make an international call, you have different options depending on your needs. Whatever option you choose for your international calls, know that...


Frequently topics on Community Hub

Can you employes change my plan right now?

I just need a plan right now with at least 1 GB so people can gift me. Just do one of the 2: 1. refund 22$ charge 25$ for the 2 GB. 2. Just charge ano...

1

I can't manage my internet plan.

I'll be moving in a couple of days, and at my new place Fizz internet in unavailable, so I want to cancel it (while keeping my mobile plan with Fizz a...

2

Anyone else on a cheaper plan and not moving to 5G

So on my current plan I pay $25 a month - I get 20 gb a month and unlimited calls and texts within Canada, I had got this plan in June 2024. Now I see...

4

Where are the 4G/LTE plans?

Hi, My father has an iPhone 11 and I want to set him up with a 4G/LTE plan. Unfortunately, when I search for 4G/LTE plans ("Mobile plans" links or "Br...

7

New 5G plan August 2026

I see new plana 5G are available. Do we have to change our plan?Menually to 5G or it will be changed automatically?

2

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