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Most frequently asked questions

How do I activate my SIM card and create my mobile plan?

Activating my SIM First thing first, do you have a Fizz SIM? If your phone is compatible with eSIMs, order, install and activate an eSIM all at the...


How can I get a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for...


How do I subscribe to Fizz?

Good to know: Although we are present in several Canadian provinces, the best way to check if your address (or city) is eligible is to consult the our...


Why do I need a SIM card?

Good to know: if your phone is compatible with eSIMS, our eSIM is free, and you can order, install and activate it all in one shot. See the steps for...


What do I do if my phone or SIM card is stolen?

To prevent identity theft or any fraudulent use, you must absolutely block your SIM card (access to your plan and phone number) and your phone. To do...


Frequently topics on Community Hub

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Missing "Adjust plan" option

Hello,I just got back from a trip to the US and faced two issues with Fizz.1) Despite my plan having USA activated last month and Fizz showing my cove...

4

Reactivation Problem

Hello all,I had an old Fizz sim card, which has not been used in last 1-2 years. But, now, I would like to re-activate it. However, after logging in t...

2

How to disable call forwarding on P20 Pro?

Hi, I'm having a problem with my SIM card where I can't disable call forwarding. Each time I make a call, I'm getting a popup saying "SIM 1: Call forw...

3
7

No Service on Brand New Account?

I just signed up for Fizz and got my SIM in the mail (two days late but thats beside the point). I've activated my SIM and made sure my iPhone 6 is un...

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