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  1. Solutions
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Technical issues

Technical issues

Search in the Technical issues section

Most frequently asked questions

My Wi-Fi network is not available in certain areas of my home. How do I fix it?

Issues with your Internet? Select Network scan in the tools section of the Fizz Wi-Fi app to diagnose and fix issues with your Wi-Fi network. Reminder...


How do I know if I can use my own phone with Fizz?

Fizz guarantees the proper functioning of all the devices it sells. However, you may use your own device, provided it meets the requirements outlined...


I’m outside my coverage zone and my mobile data isn’t working. Why?

When you are outside your usual coverage area and try to use your phone, you must connect to a mobile network that is available in that location and...


My phone is using an unusual or high amount of data. Why?

The amount of data your phone uses may vary depending on how you use it, which native installations are running on it, and which applications you have...


How do I restore my phone to its factory settings?

The settings for any phone are predetermined by the manufacturer to ensure optimal performance, compliance with national regulations (copyright...


Frequently topics on Community Hub

Technical question - Fizz internet with Videotron TV

Currently with Videotorn internet and Illico on 3 TV's. If I cancel Videotron internet and activate Fizz internet, will I be receiving 2 separate sig...

5

Porting In Technical Issue - 7 days!

Hey everyone, My phone has had a technical issue with porting in. I've been without a phone number now for 7 days (technically 6.5 days. It feels ridi...

1
1

Technical issue - ticket got 4 weeks without solution

Is there any estimation how long does technical issues take to be solved? I got one since Aug 9th in progress, and it is such simple issue, FIZZ charg...

5

I have no data left for 14 days due to technical issues with my internet?

Please someone give me a little bit of data 14 days left

3

Report Services and Technical Issues to Fizz Team

Greetings Team & Community, Personally, I suggest it is best that we maintain a common thread until December 19th to report any service and techni...

8
26

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