Skip to main content
Select your region
Quebec
Alberta
British Columbia
Manitoba
Ontario
Quebec
English
English
French
        • All phone plans
        • Bring your own phone plans
        • SIM Points of sale
        • Activate my SIM
        • Network & Coverage
        • Roaming & Travel add-ons
        • Why choose Fizz
      Top pick
      XX GB for $XX/month
      View all offers
        • All phones
        • Samsung
        • Google
        • Refurbished phones
        • Phone plan deals
        • Financing with Affirm
      Limited time
      Up to 75% off your phone plan for 24 months
      Shop these phones
  • Switch to Fizz.

    Unlock your first reward when you activate your mobile or home internet plan. Enjoy even greater savings as your rewards improve throughout your Fizz journey.

      • Home Internet plans
      • Home Internet equipment
      • Move or pause your service
      • Optimize your Wi-Fi
    Must-have
    30 Mbps for $40/month
    Get this deal
  • Best value
    5 custom channels for
    $19/month
    Get started
      • TV & Internet bundles
      • TV plans
      • What's on TV
      • Fizz TV app
      • Compatible devices
    The 50GB plan is offered at $34/month.
  • Cheers to rewards!
    $XX for you, $XX for them.
      • Loyalty rewards
      • Unlimited referral credits
      • Data rollover
      • Data gifting
      • Our story
      • Member reviews
    The 50GB plan is offered at $34/month.
  • We have the answers to your questions.

    Our FAQs are a goldmine and even include steps explaining how to solve the most common problems. Shall we begin?

      • Chat
      • FAQ
      • Forum
      • Status of our services
      • Mobile
      • Phones
      • Internet
      • TV
      • eSIM trial
    In a pickle?
    Our support team is available 7 days a week.
    Get help
QC | EN
  • EN
  • FR
Mobile
Mobile plans Coverage Activate my SIM Bring your own phone Travel Points of sale
Phones
Shop Phone plan deals Preloved phones Financing with Affirm Samsung Google
Internet
Internet plans Moving Wi-Fi Technologies How it works?
TV
TV+Internet plans Add to your plan TV content
Why Fizz
About us Switch to Fizz Reviews Rollover Flexible plans My Rewards Invite friends Gifting Newcomers
Help
Support FAQ Forum Status of our services
Offers
Current offers

Breadcrumb

  1. Solutions
  2. Home

Technical issues

Technical issues

Search in the Technical issues section

Most frequently asked questions

How do I make a conference call?

Conference calls enable you to talk with several people at the same time, regardless of where they are. Up to six people can participate in a...


I can’t send or receive text messages (SMS). Why?

Make sure you are in a zone that has adequate coverage. See our network coverage map If you are outside the Fizz network, you can connect via our...


I can’t make any calls on my phone. Why?

Important: the 3G Network is retiring. Since July 31, 2025, the 3G network withdrawal has begun. If you are experiencing difficulties making or...


I can’t receive any calls on my phone. Why?

Important: the 3G Network is retiring. Since July 31, 2025, the 3G network withdrawal has begun. If you are experiencing difficulties making or...


How can I access and use my voicemail?

Visual messaging now available at Fizz. Available for iOS and Android phones, Visual Messaging is included for free with the Voicemail option in your...


Frequently topics on Community Hub

Technical question - Fizz internet with Videotron TV

Currently with Videotorn internet and Illico on 3 TV's. If I cancel Videotron internet and activate Fizz internet, will I be receiving 2 separate sig...

5

Porting In Technical Issue - 7 days!

Hey everyone, My phone has had a technical issue with porting in. I've been without a phone number now for 7 days (technically 6.5 days. It feels ridi...

1
1

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

Technical issue - ticket got 4 weeks without solution

Is there any estimation how long does technical issues take to be solved? I got one since Aug 9th in progress, and it is such simple issue, FIZZ charg...

5

Report Services and Technical Issues to Fizz Team

Greetings Team & Community, Personally, I suggest it is best that we maintain a common thread until December 19th to report any service and techni...

8
26

Show more discussions
Mobile
  • Mobile plans
  • Activate my SIM
  • Prepaid plans
  • Bring your own phone
  • Network Coverage
  • Travel
  • Points of sale
  • Canada+US plans
Phones
  • Buy a cell phone
  • Preloved phones
  • Financing with Affirm
  • Samsung
  • Google
Internet
  • Internet plans
  • Moving
TV
  • TV+Internet plans
  • TV plans
  • TV content
Help
  • Support
  • FAQ
  • Forum
  • Status of our services
Offers
  • Current offers
Fizz Canada
  • Alberta
  • British Columbia
  • Manitoba
  • Ontario
  • Quebec
Follow us
  • Facebook
  • Instagram
  • TikTok
  • Youtube
  • Terms & Conditions
  • Privacy
  • My Rewards
  • Wireless Code
  • Accessibility
  • Internet Code
fizz-white
© Fizz 2026
  • EN
  • FR

OpenID Connect login