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Most frequently asked questions

What’s a Preloved phone?

A Preloved phone is not brand-new, but it’s a great alternative if you’re looking for a great phone but don’t want to pay full price. Preloved phones...


How does financing with Affirm work?

The payment solution offered by Affirm on fizz.ca varies based on the value of the purchase you’re considering: Pay in 4 for small purchases: The...


What are the instructions to pack and send my phone to Fizz?

Instructions to return your phone Once your online return request has been submitted, you’ll receive a confirmation email with your return label. Here...


How do I prepare my phone for a return?

The steps to prepare your phone for a return are crucial to protect your privacy, but also to allow the technicians to easily access your phone to...


What do I need to know before returning my phone?

Due to the Canada Post strike, please ignore the return instructions you receive in your Fizz account and follow these special instructions instead...


Frequently topics on Community Hub

Blank login

Hi! after login i have a blank page and i did everything 3 different browsers (on each device) 2 Android and 1 Windows device Incognito tab No VPN Cle...

1

BLANK PAGE AFTER LOGIN

Hi! after login i have a blank page and i did everything 3 different browsers (on each device) 2 Android and 1 Windows device Incognito tab No VPN Cl...

3
1

HELP! Blank screen after login!

After I login, I get a blank screen on the account page:https://zone.fizz.ca/dce/customer-ui-prod/login I also can't get chat support: there's NO gree...

6

Can't access user account page (zone.fizz.ca)

Step 1 : loginStep 2 click on account in top right (or I think even get auto redirected there)Step 3 : get this error message : 'This site can’t be re...

4

buggy modem software?

Hi, I experience such issues with my modem (CODA). 1. The web interface constantly stops working (page 192.168.0.1 is not loaded). 2. Sometimes wi-fi ...

5
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