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Most frequently asked questions

How do I personalize my PIN?

Your 4-digit PIN (Personal Identification Number) protects you from unauthorized access to your SIM card. However, your SIM card PIN code is not...

What do I do if my return request or warranty claim is denied?

Why is my request denied? There are several reasons why a return request or warranty claim can be denied. Your phone did not meet all of the...

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I’m travelling outside my coverage area. What are my options?

Making and receiving calls outside Canada and the United States is now available in select countries through our Voice Add-ons. Text messaging and...

What are the details of the Fizz free trial?

With the free trial, you can test the Fizz mobile network for fifteen (15) days without providing a payment method or even transferring your number...

Frequently topics on Community Hub

Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

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