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Mobile

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Getting started

Tips for getting your Fizz mobile plan up and running.

Manage

Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

What do I need to know before returning my phone?

Due to the Canada Post strike, please ignore the return instructions you receive in your Fizz account and follow these special instructions instead...


Keeping your Fizz mobile costs down

Surprised? Don’t be.We’ve been fair and transparent with you since our launch, and we plan on keeping it that way. We want what’s best for you, and...


Issue with the screen (touch or display)

If it’s a physical break If your phone suffered from physical damage, this unfortunately won’t be covered by the manufacturer warranty. You could...


The phone overheats

Restart your phone Reboot (power cycle) your phone by holding down the phone’s power button for 10 seconds. If it’s a timely issue with the operating...


Phone doesn’t reboot

Try turning the phone on while it’s charging Plug your phone to a functioning charger, and try to power it on. Sometimes the mere fact of being...


Frequently topics on Community Hub

Unable to view Overview, My plans, etc.

Hi. I'll preface this by saying I've had an account with Fizz for over 5 years. Most of the time I never have issues with their mobile data service (w...

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1

Pixel 4 a not certified for VoLTE on Fizz?

I see on a Fizz page that Pixel 4a (non 5G) is not VoLTE certified? Why? This phone can support VoLTE. I can even see that for Videotron, it is: http...

13

Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

13
33

Error with the transaction History _shortcode.undefined ?

Hi, i'm trying to print out My mobile transaction History but I can't see the last 4 month. It give me a page with this: _shortcode.undefined ( my num...

6
9

Bonuses Policy (Important)

Another detailed find regarding their bonuses policy:   1- Can be applied to mobile or internet 2- Valid for 24 months 3- Cannot be exchanged 4- Fizz ...

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