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Mobile

Mobile

Search in the Mobile section
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Getting started

Tips for getting your Fizz mobile plan up and running.

Manage

Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

I’m outside my coverage zone and my mobile data isn’t working. Why?

When you are outside your usual coverage area and try to use your phone, you must connect to a mobile network that is available in that location and...


My phone is using an unusual or high amount of data. Why?

The amount of data your phone uses may vary depending on how you use it, which native installations are running on it, and which applications you have...


How do I restore my phone to its factory settings?

The settings for any phone are predetermined by the manufacturer to ensure optimal performance, compliance with national regulations (copyright...


How do I set up and use my voicemail?

Voicemail allows people to leave you a message if your phone is off, the line is busy, or there is no answer after four rings (20 seconds). You can...


Why does my mobile phone say “Emergency calls only”?

Log into your account to activate your Fizz plan Make sure you are in a zone that has adequate coverage. See our network coverage map If you are...


Frequently topics on Community Hub

Mobile plan change without approval pt2

Discussion has been closed. Technical team still "investigating". Issue is still not fixed, since I didn't receive news for 4 days, and they didn't fi...

6

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Can't buy a phone without adding a plan

Hi there,I'm looking to upgrade my phone. When logged in to my account, it shows some phones I might be interested in. I chose one, clicked next, and ...

15

I can't get anywhere with chat

I went to "Help - status of our service and then click on the chat button at the bottom right corner as it was explained to me and seen below. I clic...

7
21

Anyone else have issues with android?

I'm constantly having issues with my Samsung S8+ and Fizz's network feautres (connectivity, LTE, SMS, MMS). My wife and I both have Fizz. She uses an ...

2
6

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