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Technical issues

Technical issues

Search in the Technical issues section

Most frequently asked questions

I’m having problems transferring my current phone number to Fizz. Why? What can I do?

Note that a number transfer cannot be done on a line that is already active with Fizz. In other words, if you already have a Fizz plan, porting a...


What are the Fizz network settings (APN)?

An Access Point Name (APN) has the network settings your phone needs to connect to Fizz. The APN must be properly configured so your phone can be...


Status of our services

Our services are all fully functional. If you encounter any issue,  discover the tools that are available to help you.


How do I set up my Wi-Fi modem?

Starter Kit The box contains the following items: The Wi-Fi modem (CODA-4680 or CODA-5610Q * A coaxial cable A power cord An ethernet cable * CODA...


My Internet service is not working. What do I do?

Your Wi-Fi network is not optimal, it’s slow or it cuts. Click here. Activate your modem and check your plan If your Home Internet plan is brand-new...


Frequently topics on Community Hub

Porting In Technical Issue - 7 days!

Hey everyone, My phone has had a technical issue with porting in. I've been without a phone number now for 7 days (technically 6.5 days. It feels ridi...

1
1

"Technical issue with transferring your number" for more than 24 hours

Hi there. New around here. Want to switch my cell service to Fizz so yesterday morning I bought a card, created an account and am working to transfer ...

4
2

HELP Transferring to Fizz technical issue

Hi I received the email saying my transferring from Fido to Fizz have some technical difficulties. It is been several hours and I have no service. I f...

2

Technical issue - ticket got 4 weeks without solution

Is there any estimation how long does technical issues take to be solved? I got one since Aug 9th in progress, and it is such simple issue, FIZZ charg...

5

Report Services and Technical Issues to Fizz Team

Greetings Team & Community, Personally, I suggest it is best that we maintain a common thread until December 19th to report any service and techni...

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26

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