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Mobile

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Getting started

Tips for getting your Fizz mobile plan up and running.

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Discover all the ways you can modify your Fizz mobile plan.

Emergency help

Find quick solutions to urgent situations.

Most frequently asked questions

Universal call blocking

Please note that starting November 4, 2019, the entire Canadian telecom industry will gradually implement universal call blocking in an attempt to...


What’s Visual voicemail, and how does it work?

With Visual voicemail, your messages are literally at your finger tips. You listen and manage your messages by selecting them directly on your phone...


How to test my Fizz line?

Four easy tests to confirm your Fizz line is functioning properly: Make and receive a call. Doesn’t work? Send and receive a text message (SMS). Doesn...


How do I know if I can use my own phone with Fizz?

Fizz guarantees the proper functioning of all the devices it sells. However, you may use your own device, provided it meets the requirements outlined...


Subscription area versus coverage area

Mobile services are available in the provinces of Quebec, Ontario, Manitoba, Alberta, and British Columbia. To check if your address is located in an...


Frequently topics on Community Hub

Degoogled phone options with Fizz

I am strongly considering moving away from VoIP and getting a smartphone with Fizz instead. However, I want nothing to do with Google or Apple. I spen...

10

Unable to transfer from Fido to FIzz

Currently I have other mobile number which is transferrable. My account number is 9 digits. And my phone is eligible too - iphone 14 Steps which I f...

1

Wanted: Participants for a test.

Hello everyone,  You know us, we have ideas coming out of our ears, and we’re looking for six (6) participants to test a new page in your Fizz.ca acco...

51
1

Mobile plans - updated rates as of January 15 2021

Hello!Since there have been changes, here are the updated list of prices by component of mobile plans.Please note: Existing customers are not affected...

13
33

Bonuses Policy (Important)

Another detailed find regarding their bonuses policy:   1- Can be applied to mobile or internet 2- Valid for 24 months 3- Cannot be exchanged 4- Fizz ...

15
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